Business process outsourcing (BPO) is the transfer of one or more IT-intensive business processes to a third party, who then owns, manages, and maintains the selected processes in accordance with predetermined and measurable performance goals.

BPO services are divided into two main groups:

• Horizontal solutions (those that may be applied across different industries).
• Vertically-specific solutions (those that demand specific industry vertical process knowledge).

Business process outsourcing (BPO) has become a new and innovative option for many companies, from startups to large corporations. Businesses use BPO techniques primarily in their front-line and back-office activities.

• Back office BPO: accounting, payment processing, IT services, human resources, regulatory compliance, etc.
• Front office BPO: customer-related services such as tech support, sales, and marketing.

BPO frequently attracts businesses because it gives them more operational freedom. Enterprises can reallocate time and resources to core capabilities like customer interactions and product leadership by outsourcing non-core and administrative tasks, giving them an edge over rivals in their market.

Businesses that use BPO have access to cutting-edge technology tools they might not otherwise have. By implementing the newest technologies and methods, BPO partners and organizations continuously try to improve their processes. BPO also offers companies with the advantages of rapid resource reassignment as needed, improved productivity, and quick and accurate reporting.