A chatbot is a conversational program that replaces or augments human support agents with artificial intelligence (AI) or other automation technologies that help businesses assist, clearly explain, provide information, or solve any of customers’ problems via chat.

Chatbots are computer programs that mimic and analyze human language (spoken or written), allowing humans to interact with electronic gadgets as if they were speaking with a real agent. Chatbots range in complexity from simple programs that answer to a single instance to complicated virtual assistants that may learn and improve as they collect and process data to give greater levels of personalization.

Many enterprises currently utilize chatbots to increase user experience and transactional functionality. Organizations are taking advantage of advanced technology and the internet to support people 24/7 from anywhere all over the world.

04 types of chatbots are:

• Agent assist bot:

Agent assist bots are bots designed to make the lives of support agents easier by automatically handling tasks and delivering necessary information as needed. Agent assist bots also assist support personnel in identifying cues and keywords from previous client discussions in order to make a database of relevant knowledge and provide them as answers if needed.

• Robotic process automation bot (RPA bot)

RPA is a type of business process automation in which RPA bots execute certain commands or processes. RPA bots can serve as a foundation for support, custom, and agent assist bots. The work in the background automates simple and complex procedures, substantially reducing the time spent on execution.

• Facebook Messenger chatbot

Facebook Messenger has become a significant business channel. Installing a bot on your business fanpage is now a must because clients desire a rapid solution to their concerns or inquiries.

• Twitter bots

Brands that provide customer service on Twitter use Twitter bots. They can be programmed to respond to direct messages (DMs) as well as tweets. Because Twitter is becoming a favored method for customers to express their dissatisfaction with brands or to get a quick response, businesses must adapt to Twitter as one of their key customer care channels.

A chatbot example can be found by looking at the Domino’s Pizza operation

With Dom, the Interactive Pizza Bot, Domino altered the way we order meals. The Domino's chatbot in Messenger can re-order past orders, provide a full menu, and track delivery. It's become one of the top customer service chatbots - and now I'm craving pizza.

• Make it available across platforms: Chatbots that span many platforms outperform single channels. For example, you may order Domino's Pizza using Slack, Messenger, Apple Watch, Mobile App, Twitter (through Pizza Emoji), Smart Home Assistants, and other platforms.
• Don't hesitate to have fun: Companies are sometimes frightened of being too simple or fun. This will not harm your brand. A vital engagement with an emoji goes far further than a wall of text in your chat window.
• Begin with simple examples and progress to more difficult ones: What is the most common reason for consumers to interact with your website or Facebook Page? Design your bot around the essential function, such as ordering a pizza. Create a chatbot with crucial secondary interactions if the consumer experience is flawless.

You can make a chatbot by following these steps:

STEP 1: DECIDE THE KIND OF CHATBOT YOU WANT TO BUILD.

Why are you constructing a chatbot? What are you assisting your clients or prospects to achieve? The answers to these questions will help you decide the type of bot to use. As previously said, it can be a rule-based chatbot with predefined responses or an advanced AI-enabled bot that continuously learns from human input.

Today's two most popular applications are support (imagine a FAQ bot that can answer any question) and sales (think data collection, consulting, and human handoff).

STEP 2: CHOOSE A CHANNEL

You must follow your prospects and make the chatbot available on the platform with which they are most familiar. Is it going to be a bot on your website, a standalone mobile app, or a Facebook Messenger bot? The matter will be decided based on the insight from your customers.

Remember that if you choose a multi-channel strategy, it's better to use the same chatbot stack across all platforms rather than, say, having a sales bot created using Chatfuel for Messenger and Dialog Flow for Google Assistant and mobile app versions.

STEP 3: SELECT A TECHNOLOGY STACK

When you know what consumer problem you're tackling and which platforms you'll be targeting, you can start thinking about your bot's technical stack. You can choose one of the frameworks and have chatbot developers construct your bot, or you can do it yourself with one of the DIY talbot-building platforms.

STEP 4: CONCEIVE THE CONVERSATION

After deciding on a tech stack, you can begin building the chatbot by creating the conversation flow. If you use one of the DIY platforms, the process is nearly as simple as dragging and dropping reply options.

STEP 5: INSTRUCT THE BOT

If you constructed a simple rule-based chatbot, you can skip to step 6, but if your bot incorporates AI, you must first train it on a big data set. Essentially, you want the bot to grasp the user's intent, which is accomplished by training the bot in all of the many ways that customers can ask for items.

STEP 6: EVALUATE THE CHATBOT

You'd want your bot to speak with real humans, just like you would with any software product, to determine if it can truly help them. Because chatbots are relatively new, many of your consumers will try to break them. As a result, it's ideal to plan for these eventualities ahead of time with elegant generic responses that steer the dialogue toward actual goals or with a seamless fallback to a human agent.

STEP 7: DEPLOY AND CARE FOR THE BOAT

Deploying a chatbot does not always take a long time. If you utilize a CRM, ERP, or similar software system, you simply need to guarantee that all endpoints are connected and that the bot is integrated with your complete infrastructure. The chatbot development life cycle does not end after the bot is deployed. To keep users pleased, you must now review the statistics and modify your responses.

If, on the other hand, you've decided on a framework (to assure AI capabilities in your chatbot), you're better off hiring a team of skilled chatbot developers.

You can make a chatbot by following these steps. However, It is complicated if you want to make a professional chatbox for your business. You should find a freelancer who is an expert in this field to execute. In fact, papmall® is an e-commerce marketplace for you to find your in-need services. All you need to do is visit papmall.com and click on the right categories you want. papmall® unites hundreds of skilled freelancers in various fields from Business, Marketing, IT, Media, and Translation, who are able to deliver effective business solutions for your businesses. This platform has been well-operated in various countries like America, Canada, Singapore, and Hong Kong.

Chatbot makes money by using it following these steps:

• Sell Your Chatbot

You can make good money by selling chatbot services to your clients. Chatbots can help organizations save money and increase the availability of services to customers. Chatbots can aid support personnel as well as create leads and sales, assist developers, and respond to accounting difficulties. You can design a chatbot outline, customize it for a variety of enterprises, and then sell it to them. You can charge a one-time fee for the sale and collect recurring revenue for updates, ongoing support, new features, and further tailoring the chatbot to the needs of each business.

• Utilize Chatbots in Affiliate Marketing

Affiliate marketing can help you monetize your chatbot. When someone interacts with the chatbot and asks where they can get various things, you can connect them to affiliate links and earn an affiliate commission if they purchase. Learn further more about affiliate marketing in our blog's Affiliate Marketing Guide.

• Use Chatbots for Affiliate Marketing

You can monetize your chatbot by using affiliate marketing. When a user interacts with the chatbot and asks where they can buy various things, you may lead them to affiliate links, and if they make a purchase, you can earn an affiliate commission. Learn further more about affiliate marketing in our Affiliate Marketing Guide on our blog.

• Surveys can be conducted using chatbots.

Some bots can even conduct polls. These bots can gather a lot of data about site users. This information can be highly beneficial to some corporations, and they are willing to pay for it, which can obviously generate a lot of money. For example, if you obtain data about a client's financial activity, you can sell it to financial firms for compensation. Surveys can be conducted to gather information for resale to businesses or to get information for specific businesses. In either case, you can earn a commission every time someone completes a survey.

• Use Chatbots to Promote Your Business

This is an additional source of income for your chatbot. You can add advertisements around your chatbot if you integrate it on a landing page. These could be PPC (Pay Per Click) ads (such as Google Ads), affiliate ads, or sponsored ads. Ad views and clicks can generate cash.

• Chatbots can be used in eCommerce

Chatbots can respond to any queries that a firm may have in a FAQ section on an eCommerce site. Chatbots can provide answers to inquiries like order status, order location, and delivery charges. In the Ecwid eCommerce Podcast, you can learn more about Chatbots for eCommerce for beginners. Ecwid eCommerce is our preferred eCommerce platform. 

You can find chatbot services on papmall®. It is an e-commerce marketplace where you can find any creative service based on location. All you have to do is go to papmall.com and select the appropriate categories. papmall® brings together hundreds of talented freelancers from Business, Marketing, IT, Media, and Translation who can give efficient business solutions for your company. This platform has been successfully used in countries such as the United States, Canada, Singapore, and Hong Kong.