You can make a chatbot by following these steps:

STEP 1: DECIDE THE KIND OF CHATBOT YOU WANT TO BUILD.

Why are you constructing a chatbot? What are you assisting your clients or prospects to achieve? The answers to these questions will help you decide the type of bot to use. As previously said, it can be a rule-based chatbot with predefined responses or an advanced AI-enabled bot that continuously learns from human input.

Today's two most popular applications are support (imagine a FAQ bot that can answer any question) and sales (think data collection, consulting, and human handoff).

STEP 2: CHOOSE A CHANNEL

You must follow your prospects and make the chatbot available on the platform with which they are most familiar. Is it going to be a bot on your website, a standalone mobile app, or a Facebook Messenger bot? The matter will be decided based on the insight from your customers.

Remember that if you choose a multi-channel strategy, it's better to use the same chatbot stack across all platforms rather than, say, having a sales bot created using Chatfuel for Messenger and Dialog Flow for Google Assistant and mobile app versions.

STEP 3: SELECT A TECHNOLOGY STACK

When you know what consumer problem you're tackling and which platforms you'll be targeting, you can start thinking about your bot's technical stack. You can choose one of the frameworks and have chatbot developers construct your bot, or you can do it yourself with one of the DIY talbot-building platforms.

STEP 4: CONCEIVE THE CONVERSATION

After deciding on a tech stack, you can begin building the chatbot by creating the conversation flow. If you use one of the DIY platforms, the process is nearly as simple as dragging and dropping reply options.

STEP 5: INSTRUCT THE BOT

If you constructed a simple rule-based chatbot, you can skip to step 6, but if your bot incorporates AI, you must first train it on a big data set. Essentially, you want the bot to grasp the user's intent, which is accomplished by training the bot in all of the many ways that customers can ask for items.

STEP 6: EVALUATE THE CHATBOT

You'd want your bot to speak with real humans, just like you would with any software product, to determine if it can truly help them. Because chatbots are relatively new, many of your consumers will try to break them. As a result, it's ideal to plan for these eventualities ahead of time with elegant generic responses that steer the dialogue toward actual goals or with a seamless fallback to a human agent.

STEP 7: DEPLOY AND CARE FOR THE BOAT

Deploying a chatbot does not always take a long time. If you utilize a CRM, ERP, or similar software system, you simply need to guarantee that all endpoints are connected and that the bot is integrated with your complete infrastructure. The chatbot development life cycle does not end after the bot is deployed. To keep users pleased, you must now review the statistics and modify your responses.

If, on the other hand, you've decided on a framework (to assure AI capabilities in your chatbot), you're better off hiring a team of skilled chatbot developers.

You can make a chatbot by following these steps. However, It is complicated if you want to make a professional chatbox for your business. You should find a freelancer who is an expert in this field to execute. In fact, papmall® is an e-commerce marketplace for you to find your in-need services. All you need to do is visit papmall.com and click on the right categories you want. papmall® unites hundreds of skilled freelancers in various fields from Business, Marketing, IT, Media, and Translation, who are able to deliver effective business solutions for your businesses. This platform has been well-operated in various countries like America, Canada, Singapore, and Hong Kong.