Is seller review the same as product review?

13 February 2023 By papmall®

Seller reviews and product reviews are two different matters since they are content written while considered based on two subjects.

Seller reviews mainly discuss matters about the seller themselves, the overall experience buyers have while working with them, the purchasing experience, the communication, the customer services, shipping issues, delivery time, how they handle any problem arising, etc. Besides product reviews, seller reviews also play an essential role in attracting potential buyers into contacting the seller. Have you ever heard someone say “No matter how good their products are, bad purchasing experiences make me never want to shop at that place again”? That is the power of investing in customer experience. On the papmall® platform, seller reviews are usually called testimonials to tell them apart from the product reviews.

Product reviews, on the other hand, are all about the product itself. Normally, people will write a product review while comparing its productivity in real life with what has been stated by the company about the product. Particularly, a product review will cover specific aspects, such as product features, effectiveness, user experience, appearance, the package, and so on. A product review has little to do with customer satisfaction or shipping issues, or payment experience, which belongs to feedback, or seller reviews.

In general, while seller reviews give people an overall look at how the customer experience at that e-commerce store looks, product reviews offer them other aspects of how the product actually works in real life. Since people in the current era tend to shop online much more than they did in the past, both seller reviews and product reviews are important for businesses to look for their matching partner online, and for freelancers to improve their products and services.

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