If an order is canceled for any reason, including not getting the service, receiving a service that is not as described on the PAP Page, and fraudulent activity, the Buyer may request a refund.

You will have 2 option when requesting a Refund:

1. Contact the Seller

2. Contact Customer Support

In the 1st option, you will have to contact your seller about your order’s cancellation and work things out. To do so, you should:

1. Log in to your papmall® account

2. Select My Purchase and choose the order you want to cancel

3. Select Cancel order

4. Choose one of the dispute reasons and explain your request in detail

5. Click on Send

In case your order is marked as completed, you won’t be able to access the Resolution Center, but you will be able to contact the Customer Support team and request a cancellation refund.

In case the seller declines and offers to modify the work, you can either accept or decline. If the seller is unresponsive for 48 hours, please proceed to the 2nd option.

With the 2nd option, you have to notify the Customer Support team via [email protected] or here.

The length of time it will take to receive your refund will depend on how you paid:

• If you paid by credit or debit card then your refund will take up to 14 days, though usually it is less than 10 days.

• If you paid by PayPal your refund will typically take less than 24 hours.