How do I verify my email address?

Q: How do I keep my papmall® account secure?

papmall® recommend our users limit sharing account information with strangers, only with your team members or people you trust to keep your account secure. For optimal protection, you can go to “Setting”, turn on “Two factor authentication” to verify via phone number or email whenever using a new device to log in.

Q: How do I avoid scams?

Always check the seller before dealing: Look at the seller feedback and ratings from previous customers before doing business with him or her to get a sense of the quality of his or her service. Never deal outside papmall® : One of the main reasons buyers get scammed on papmall® is because they deal with sellers outside the platform to avoid papmall®’s commission. It is against papmall®'s Terms & Conditions and we clearly mentioned that any payments outside of our platform are not guaranteed. Review your order within 3 days of delivery: Within three days, papmall® will automatically release the buyer's payment to the seller. After that, if you don't mark your order as “Completed”, sellers might try to scam you by sending unsolicited services. Do not mark orders as “Completed”: Never mark an order as 'Completed' unless the service has been delivered and completed.

Q: How do I spot a scam?

Be cautious with something that is too good to be true, for example, a promise to double your social media following in only a short period of time with a low fee. Wiring money upfront: papmall® recommends you to report anyone who requests sending payments outside the platform. To avoid the commission fee, some freelancers would advise you to conduct business with them other than papmall®. Keep in mind that payments made outside of the site are not secure. Generic PAP: Professional freelancers will take care of their images to stand out from others on papmall®. It's easy to infer that someone is untrustworthy if they try to advertise themselves without bothering to show reviews of their services. Negative reviews: The biggest sign to watch out for is negative seller feedback. You can give a freelancer the benefit of the doubt if there is only one bad review among several positive ones. However, if you can't find a single good review, this person is probably not worth your time. Sketchy results: Unfortunately, it can be challenging to spot these right away. Such scams typically take the shape of PAP to increase search engine rankings, traffic, social media followers, or backlinks to websites. Asking yourself if you would be better off doing it yourself is a useful approach to prevent these frauds because it might be difficult to recognize them. Spending a little more effort and money on a campaign that genuinely produces results can be worthwhile.

Q: How do I reset my papmall® password if I forgot it?

Choose Login, then click on the Forgot Password button. Enter your email address or phone number associated with your account to receive an OTP code and you can create a new password.

Q: How do I change my papmall® password?

Open papmall®, go to My Account, and click Password (on your left). Then type your new password in the “Enter Your New Password” box. Don’t forget to click “Save”, and you are good to go.

Q: How do I change my papmall® email?

Unfortunately, you can not change the email address, but the phone number you used to set up your account. So make sure to memorize your email address and submit it correctly.

Q: How do I verify my email address?

After submitting your email address, an OTP code will be sent to that email to verify the ownership.

Q: Why don’t I receive an email verification code?

These are two main reasons and ways to fix them: Your ISP or corporate domain may be configured to deliver commercial mail to your Spam or Junk folder by default, you can find the verification code in these places. Typos in the spelling of the email address. You can correct it and request papmall® to send another verification email to the corrected address. papmall® allows users to use the phone number to verify instead of your email address. Refresh your web browser. Sometimes you may need to refresh your email to see the new inbox.

Q: Why don’t I receive an account registration email?

The same things happen with the email verification code, you can try the below options: Refresh your web browser - Occasionally you may need to manually refresh your browser to check for new emails in your inbox. Check your Spam or Junk folder - Your ISP or corporate domain may be configured to deliver commercial mail to your Spam or Junk folder by default. Check for typos - Check the spelling of the email address and request another verification email to be sent to the corrected address if there was a typo.

Q: How do I add another email address/ phone number on papmall®?

To avoid confusion, papmall® recommends that users use only one email address or phone number for an account. You can change your phone number but not your email address.