What is the Return Policy?

The guidelines a merchant develops to control how customers return and exchange undesirable goods they have purchased are known as return policies. A return policy explains to customers what can be returned and why and how extended returns will be accepted. For more specific information about the Return Policy at papmall®, please click here

What types of products are refundable?

papmall® is a global e-Commerce marketplace platform to meet the merchant service needs of online sellers who operate businesses in digital products and software such as digital solutions, IT products, IT licenses with detailed guidelines, customer support service, graphic design, video software, etc as well as outsourcing services, mainly freelancers and SME agencies.So all kinds of services and products which are valid with the rules of Prohibited Services can be refundable.

What types of products are returnable?

papmall® is a global e-Commerce marketplace platform to meet the merchant service needs of online sellers who operate businesses in digital products and software such as digital solutions, IT products, IT licenses with detailed guidelines, customer support service, graphic design, video software, etc as well as outsourcing services, mainly freelancers and SME agencies.However, for a number of reasons, many services are not allowed on papmall®. Others simply don't fit with our ideals and beliefs, while certain services may have negative consequences for our clients, such as legal or financial hazards.On papmall®, access to the following services is limited: Services that can pose legal risks for our users Services that have a high risk of piracy or hacking Services that infringe third parties' terms of service Misleading Services Homework and academic services Services That involve sharing personal information of third parties Medical-related servicesFor more specific information about the Prohibited Services at papmall®, please click here

How can I report a product?

Contact us at support@papmall.com or contact us here if you have any problems with papmall® or if you need to report any issues so we can determine which one affects you and how to resolve them. Remember that communicating with your Seller beforehand would be advantageous for both parties.If you need to cancel any orders or disputes for Return/Refund Policies, you can click here for more information

How can I report a Buyer?

If you have a problem with an order and would like to report it, just Contact our Customer Support at support@papmall.com or contact us here. Remember to communicate with your Seller before that would be beneficial for both parties.If you need to cancel any orders or disputes for Return/Refund Policies, you can click here for more information

How can I report an order?

Simply email our Customer Support at support@papmall.com or get in touch with us here if you need to report a problem with an order. Keep in mind that communicating with your Seller beforehand would be advantageous for both parties.If you need to cancel any orders or disputes for Return/Refund, you can click here for more information

What happens if my delivery gets reported?

If your delivery gets reported, you are free to discuss the delivery with your Seller in the chat box. The Buyer can send you the reference and if they are happy with another delivery, the Buyer needs to accept to proceed to the final product.After you confirm “Order Received”, the Buyer cannot return it anymore.Another way that you can choose to solve this problem is by contacting the Customer Support team via here

What happens if my Seller Account gets reported?

If you think the decision you've been banned is inappropriate, you can raise a dispute on papmall®. Please contact papmall® to get support on how to submit a dispute.Our team will review and process it within 3 business days.

Will my voucher/ promotion code be refunded if my Buyer requested a return/refund?

Yes, of course. If your return/refund request has been granted for a complete refund, a voucher (such as Cashback vouchers, papmall® discount vouchers, PAP discount vouchers, or Free Commission vouchers) used for an order will be reimbursed.

How do I request a refund?

If an order is canceled for any reason, including not getting the service, receiving a service that is not as described on the PAP Page, and fraudulent activity, the Buyer may request a refund.You will have 2 option when requesting a Refund: Contact the Seller Contact Customer Support In the 1st option, you will have to contact your seller about your order’s cancellation and work things out. To do so, you should: Log in to your papmall® account Select My Purchase and choose the order you want to cancel Select Cancel order Choose one of the dispute reasons and explain your request in detail Click on Send In case your order is marked as completed, you won’t be able to access the Resolution Center, but you will be able to contact the Customer Support team and request a cancellation refund.In case the seller declines and offers to modify the work, you can either accept or decline. If the seller is unresponsive for 48 hours, please proceed to the 2nd option.With the 2nd option, you have to notify the Customer Support team via support@papmall.com or here.The length of time it will take to receive your refund will depend on how you paid: If you paid by credit or debit card then your refund will take up to 14 days, though usually it is less than 10 days. If you paid by PayPal your refund will typically take less than 24 hours.

How many times can a Buyer return an order?

The refund process will only begin after we have completed evaluating your returned product and if it is deemed to be a valid return. papmall® will rely on the evidence of both sides and give the final answer

If my work seems as unqualified, will I be charged any fee?

If your work seems unqualified, you will not be charged any fee but you may be reported by your sellers about the quality and the service quality rate will be low and decrease your orders.

What if my delivery has good quality but the Buyer still reports my PAP?

If you think your delivery is good quality and the decision to report your PAP is inappropriate, you can raise a dispute on papmall®. Please contact papmall® to get support on how to submit a dispute.Our team will review and process it within 3 business days.