You can check the status of your order in “My Purchase”, and in case you are not sure which stage your order is, please check below.

Processing: When an order is marked as Processing, this means the payment has been made successfully and the order will be processed.

• As a Buyer: You will see the Payment Successful Notification, and you can add a detailed request to the Seller in the details section.
• As a Seller: You will be notified that the Buyer has purchased a product/service from you, and you ask the Seller to provide you with the instructions to proceed.

Denied: When an order is marked as Denied, the Seller has denied this order, the money will be refunded to your account as soon as possible.

• As a Buyer: You will receive a Order Denied Notification, don’t worry, the funds will be returned to you asap.
• As a Seller: You must explain the reason for denying the order and hit that Confirm button. Please note that the more orders you deny, the less reputation you will get.

Delivering: When an order is marked as Delivering, this means that the Seller has followed the Buyer’s instructions and the Seller is expected to deliver within the stated time frame set by the Seller on the order page. 

• As a Buyer: you will see the expected delivery date in the progress bar.
• As a Seller: You'll also see the estimated delivery date as well as the option to have the order delivered.

Delivered: When an order is marked as Delivered, this means the Seller has delivered the order to the Buyer.

• As a Buyer: You now have the final product delivered, you can hit the Confirm button or after 48 hours, the order will be updated automatically. 
• As a Seller: You can deliver the order by selecting the "deliver now" option once you're ready to send the buyer the completed job. Please keep in mind that the delivery option should only be used to submit finished files or proof of completed work.

Completed: When an order is marked as Completed, the Buyer received the order and now  can share a review with papmall® to let the Seller and others know what they think.

• As a Buyer: Now you can choose to share your review with papmall® to let the Seller and others know what you think.
• As a Seller: You will receive the revenue after a clearance period of 14 days after the order is marked as Completed.

Refunded: This means papmall® has refunded the payment to the original method of payment.

• As a Buyer: You'll see a notification that confirms the payment has been refunded to your account. It can take up to 7-10 days to reach your account, if it takes longer, please contact your Bank.
• As a Seller: You’ll need to confirm with papmall® that you agree to refund that payment, so that the papmall® team can proceed to refund as Buyer’s requested.

Cancelled: Your order has been cancelled, please wait for papmall® to resolve your case.

• As a Buyer: You'll see a notification indicating that the order is Canceled. papmall® pauses the order and holds the payments until the order is marked as "Completed" or “Refunded”. You can always contact papmall® to request an order update from the Seller if they are unresponsive.
• As a Seller: you'll see a notification indicating that the Buyer has requested to make adjustments or Canceled. We advise the Sellers to address all of the Buyer's issues, and reach a mutual agreement.