What is the Refund Policy?

A refund policy is a document that specifies the procedures for receiving refunds for products and services that have been purchased. A refund policy frequently describes the eligibility requirements for returns, the types of refunds offered, the reimbursement timeframe, and the return procedure. For more specific information about the Refund Policy at papmall®, please click here

While you should always strive to meet your customers' needs, things don't always go as planned, and the last possible method is to cancel it. And when that happens, make sure to communicate openly and courteously throughout the cancellation process. Various kinds of cancellations Important! Cancellations should be used only as a last method. Canceling orders has an impact on the buyer's experience, as well as your time and potential earnings. Buyer-requested cancellations: If an order is marked as late (24 hours or more), buyers can request to cancel it. If you have already worked on the order, this can result in you not receiving payment. Avoid this and learn more about how to get your orders on time. Seller-requested cancellations: If you request to cancel, the order will be canceled if your buyer doesn't respond (after 48 hours). Always use the Resolution Center to work things out with your buyer before contacting Customer Support. Mutual cancellations: Use this cancellation to resolve an order when both parties can reach an agreement.Important: If your buyer does not react to your mutual cancellation request within two days, the PAP will be automatically canceled. The same thing happens if a buyer demands a cancellation and you don't respond.Admin: If you can’t agree with your buyer, or if your buyer won’t mutually cancel, contact Customer Support to assist. Cancellations & your seller level All cancellations are considered when rating a Seller. We understand that certain cancellations are unavoidable, and that these cancellations will have an impact on your overall performance.By keeping the return rate low, this will help you track the quality of your product/service, as well as increase your PAP ranking in the search bar. Tips to decrease cancellations DeliveryAlways make every effort to meet deadlines: Plan your task and make sure your deadline is achievable. If on-time delivery is not possible, use the Resolution Center's Extend Delivery option.Important! To avoid late delivery, it is against papmall®'s Terms of Service to send an empty message or incomplete job. Your account may be examined as a result of this. AvailabilityIf you know you won't be able to work on your PAP for a while, stop it and reactivate it when you're ready, so buyers know when you'll be back.To accomplish this, go to your PAP setting and deactivate it. If this happens frequently, consider restricting the number of orders in your queue to avoid getting overbooked. General guidelines Make sure you only provide PAP that are relevant to your skill set—don't offer to do anything you can’t do or are not qualified to do. Display your most recent and original work on your PAP page. Set realistic delivery dates. Make sure your pricing and scope of your PAP are crystal clear to avoid any misunderstandings. Make sure you and your customer are on the same page about the service—if you're unsure, ask the buyer for clarification. When you receive an order, double-check that you have all of the information you need to get started. If you must cancel, don't wait until the last minute—give your buyer plenty of notices.Avoid cancellations by: Take control: Before the order is placed, communicate all important information about your PAP description, requirements, and extras to ensure the order goes smoothly. Communicate: Initiate a mutual cancellation if one of your Buyer is unresponsive. Delivery schedule: If you're frequently tempted to cancel due to a lack of time, give yourself more time to deliver. For more information on Cancellations, see the FAQs.

How can I open my store on papmall® e-commerce platform?

Opening a store on papmall® is swift and simple. Follow these steps and open your store on papmall® right away. Create your papmall® account Become a Seller Go to your Seller Center Create your first PAP Wait for papmall® to review your listing Start your journey with papmall® and enjoy your first sale How to Create your papmall® accountFirst of all, you will need to become a member of our papmall® community before becoming a Seller. On the Home page of papmall.com, simply click on the Sign Up button.It will take you to our papmall.com/register Sign Up page. You can open a papmall® account by using your mobile number, using your Facebook, or Google account.After registering, you will have to verify your phone number and email address to officially become a member of our papmall® community. How to Become a SellerOn your brand new papmall® account, you can find the Become a Seller button on the top right corner of the screen. Click on it, fill in some information, and bam, you are now ready to sell on papmall®. How to find your Seller CenterTo open a store on papmall®, you will need to access your Seller Center. Click on the Switch to Selling button on your papmall® account, or login to the page seller.papmall.com to find your Seller Center. How to open a PAP storeAfter getting into your Seller Center, click on PAPs to access your listing.On you PAPs LIST, click on the Add PAP button to open a store on papmall®.A store on papmall® is also called a PAP, decide whether you want to sell a Digital or Service product, Create a new PAP by filling all of the required fields and kindly wait 24 - 48 hours for papmall® to review your listing. After being approved by our team, your products will be available for sale.Just like that and now you can start selling your Digital and Service products on papmall® international e-commerce platform. On a side note, papmall® encourages everyone to participate in the e-commerce world as much as possible, which means papmall® users can at the same time be a Seller and a Buyer. When you login to papmall.com you will be directed to your primary papmall® account, and your Seller Account will be a separate profile using a different domain seller.papmall.com. With just a click of the mouse, you can switch between the two profiles in a heartbeat.

What documents should I prepare for the Seller Account registration?

Before registering for a papmall® Seller Account, you should prepare some documents for us to get a clear understanding of your products and services. Personal Documents: Identification Documents: your Identity Card or Passport. Proof of Address: Utility Bill (Water Bill, Electricity Bill, Landline Telephone Bill, etc.), or the latest Bank Statement, Bank Reference. If you register under a Company, Agency, or Business, papmall® will need a full set of your business documents: Company Documents: Business Registration Certificate. Certificate of Incorporation. Certificate of Good Standing, Incumbency Certificate. Register of Directors, Shareholders, UBO (Ultimate Beneficial Ownership). Please have the following documents ready and submit them to papmall®, we will check your documents and revert them to you in no time so that you can start selling on papmall® right away. Should you have any questions about the document requirement, please contact the papmall® support team via Chat Box or support@papmall.com.

How can I get paid when I sell my products and services to Buyers?

After an order is complete, earnings will automatically be directed to your Seller Account. You can withdraw the funds to your registered bank accounts, or your PayPal accounts once you have connected them to papmall®.You can check your earnings by logging into seller.papmall.com/earnings or go into your Seller Account and select Earnings to review your revenues.papmall® Protect is papmall® special program made to prevent scams and safeguard Sellers and Buyers from fraud transactions. Until the fulfillment is complete, papmall® is going to hold the order payment in escrow, and only releasing it to Sellers once Buyers have confirmed receipt of the order or if the deadline for confirmation has passed. For more information, visit papmall® Terms & Conditions and Refund & Return Policy . For further assistance, please contact the papmall® support team via Chat Box or support@papmall.com.

How long does it take to activate my store on papmall® e-commerce platform?

After papmall® receives your listing request, it usually takes around 24 - 48 hours to wait for your store to go live on papmall® international e-commerce platform. If your review takes longer to process than usual expectations, please contact the papmall® support team via Chat Box or support@papmall.com. for more assistance.

Can freelancers apply for Seller Accounts?

Yes, every freelancer is encouraged to open a Seller Account on papmall®. Being a Seller on papmall® comes with many benefits, we offer global connections between Buyers and Sellers around the world so that you can cooperate easily, and we do it with just an economical fee compared to other players in this field.More than that, papmall® understands life is miscellaneous and you might want to be your own agency as well as collaborate with more freelancers. That is why at papmall®, you can be a Seller and a Buyer at the same time. Your papmall® account is the primary profile when you login to papmall.com and your Seller Account is a different profile using a separate domain seller.papmall.com . You can switch between the two profiles very easily with just a click.

How can I withdraw my funds from my Seller Account?

You can review your earnings by going into seller.papmall.com/earnings or login to your Seller Account and click on Earnings to see your revenues.To withdraw your funds, simply select Request To Withdraw and wait for the income to be credited into your registered bank account or PayPal account.Should you encounter any difficulties, visit papmall® Terms & Conditions and Help Center. For further assistance, please contact the papmall® support team via Chat Box or support@papmall.com.

How to sell my products and services on papmall® e-commerce platform?

To start selling your products and services on papmall®, you will first need to Create a papmall® account, then Become a Seller. After that, choose whether you want to sell a Service or Digital product, Create A New PAP, and start selling on papmall® international e-commerce platform.Should you encounter any difficulties, visit papmall® Terms & Conditions and Help Center. For further assistance, please contact the papmall® support team via Chat Box or support@papmall.com.

Can I track revenue with a full report?

You can track revenue full report using papmall® Analytics page in the Seller Center or visit seller.papmall.com/analytics for your detailed revenue report.Our advanced analysis tool will give you a new look at how your PAP stores are running, what your conversion rate is, your order completion and cancellation rate, and how well you are making profits. Based on those data you can plan ahead and make decisions to improve your business. If you need more advice on how to upgrade your PAP stores, visit our Help Center for more guidance.

Can a beginner make money on papmall®?

The answer is yes, anyone can make money on papmall®, including beginners. Visit papmall® Help Center for our exclusive Beginner Guides, and Become a Seller now to enjoy our exciting offers for new Sellers, such as: The first 3 month free of monthly charge. Get to appear on our New Seller area on the Homepage of papmall®. Special promotions for newbies.Join papmall® today to do what you love and get extra income for it.

What should I do to improve my rating?

There are many ways you can improve your rating: Improve your listing quality Improve your customer service Improve your order placement Improve your listing qualityThe most important factor that can affect your rating is the quality of your products. To increase your ratings and reviews, simply improve quality to meet Buyers’ expectations.This includes keeping your products abreast with the latest trends, uploading images that best describe your products, learning more about your potential Buyers, and customizing your products. Improve your customer serviceCustomer service and after-sales support are also crucial to increasing your Buyers’ purchase journey, hence improving your rating.Some of the things you should do to give your Buyers a seamless experience: online frequently and instantly reply to their chat conversations, communicate with Buyers in a caring and professional manner, give them detailed information to resolve their queries, and no matter how negative or positive the reviews are, always respond to them appropriately to keep up your PAP image and credibility. Improve your order fulfillmentThis management task might not seem much, but it could save you from many troubles and keep you from omitting the opportunity of being purchased.To manage your order fulfillment, you need to go online frequently, check for order placements, and handle them in time. You should regularly update your inventory, double-check before delivering a product, check for feedback and returns if any, and resolve them swiftly.Improving these factors can greatly benefit your rating. Should you need any more advice, check out papmall® Help Center, or contact our support team via Chat Box and support@papmall.com for further assistance.

Do I get any support from papmall® when I have disputes?

papmall® encourages our Buyers and Sellers to work out their differences, compromise, and come to an agreement that best fits their needs and requirements.However, if the matter cannot be resolved through individual communication, please check out papmall® Terms & Conditions , our Refund & Return Policy , or contact the papmall® support team via Chat Box and support@papmall.com.

What should I do if I want to update my information?

To update your information, simply hover over your name and profile picture on the papmall® Home page and select My Account, or go to papmall.com/myaccount/profile and modify your account information.Please keep in mind that some information like email address is anchored and can’t be changed. If you still wish to update these information, please contact our support team via Chat Box or support@papmall.com.

Do you offer any online selling training courses for beginners?

Yes, papmall® will offer many online training courses to our Sellers and Buyers, including Beginner Guides, tips to increase sales volume and maximize sales value, how to detect scams, how to create an effective campaign, advice on the latest trends in the e-commerce industry, and et cetera. This utility is being developed by our experts and will soon be introduced to papmall® users.Please kindly wait for more updates on the online training courses from team papmall®. Subscribe to papmall® official channels to receive the latest information about our products, services, and resources.

How long does it take for me to receive revenues from an order?

13 August 2022 By papmall®

After an order is completed, revenues are available for withdrawal via the Earnings page in the Seller Center within 14 working days for regular Sellers.

For Top Rated Sellers , your funds take only 10 working days to become withdrawable.

If your withdrawal process takes longer than expected, visit Payment Guildes and Payment Terms, or contact the papmall® support team via Chat Box and [email protected] for more assistance.