How to cancel an order

If you have an issue with an order and would like to cancel, just go to “My Purchase” and hit the Cancel button, or contact Customer Support. Remember to communicate with your Seller before that, if you can reach a Mutual Cancellation, it would be beneficial for both parties. Log in => My Purchase => Choose the Product/Service that you would like to cancel. Explain why you would like to cancel the order > Continue. Your request will be submitted and sent to the Seller. Your seller has up to 48 hours to accept or decline your cancelation request Note: See your open dispute within the Order page. Here you also have the option to withdraw the dispute. If no response is received after 72 hours, the order is automatically canceled. The order will appear as Buyer-requested cancellations.

What does my order status mean?

You can check the status of your order in “My Purchase”, and in case you are not sure which stage your order is, please check below.Processing: When an order is marked as Processing, this means the payment has been made successfully and the order will be processed. As a Buyer: You will see the Payment Successful Notification, and you can add a detailed request to the Seller in the details section. As a Seller: You will be notified that the Buyer has purchased a product/service from you, and you ask the Seller to provide you with the instructions to proceed.Denied: When an order is marked as Denied, the Seller has denied this order, the money will be refunded to your account as soon as possible. As a Buyer: You will receive a Order Denied Notification, don’t worry, the funds will be returned to you asap. As a Seller: You must explain the reason for denying the order and hit that Confirm button. Please note that the more orders you deny, the less reputation you will get.Delivering: When an order is marked as Delivering, this means that the Seller has followed the Buyer’s instructions and the Seller is expected to deliver within the stated time frame set by the Seller on the order page. As a Buyer: you will see the expected delivery date in the progress bar. As a Seller: You'll also see the estimated delivery date as well as the option to have the order delivered.Delivered: When an order is marked as Delivered, this means the Seller has delivered the order to the Buyer. As a Buyer: You now have the final product delivered, you can hit the Confirm button or after 48 hours, the order will be updated automatically. As a Seller: You can deliver the order by selecting the 'deliver now' option once you're ready to send the buyer the completed job. Please keep in mind that the delivery option should only be used to submit finished files or proof of completed work.Completed: When an order is marked as Completed, the Buyer received the order and now can share a review with papmall® to let the Seller and others know what they think. As a Buyer: Now you can choose to share your review with papmall® to let the Seller and others know what you think. As a Seller: You will receive the revenue after a clearance period of 14 days after the order is marked as Completed.Refunded: This means papmall® has refunded the payment to the original method of payment. As a Buyer: You'll see a notification that confirms the payment has been refunded to your account. It can take up to 7-10 days to reach your account, if it takes longer, please contact your Bank. As a Seller: You’ll need to confirm with papmall® that you agree to refund that payment, so that the papmall® team can proceed to refund as Buyer’s requested.Cancelled: Your order has been cancelled, please wait for papmall® to resolve your case. As a Buyer: You'll see a notification indicating that the order is Canceled. papmall® pauses the order and holds the payments until the order is marked as 'Completed' or “Refunded”. You can always contact papmall® to request an order update from the Seller if they are unresponsive. As a Seller: you'll see a notification indicating that the Buyer has requested to make adjustments or Canceled. We advise the Sellers to address all of the Buyer's issues, and reach a mutual agreement.

How to become a buyer on papmall®?

It takes 2 steps to become a buyer in papmall® . You have to register first and start searching for the best solutions. There are many ways to register in papmall®, one of which is to sign up with your Google account and Facebook account.

What’s the benefit when I become a buyer on papmall®?

Benefits when you become a buyer on papmall®: Have the opportunity to cooperate with reputable freelancers and companies worldwide. Clear scope of work, no extra charges on pre-booked projects Various forms of payment can be paid in Bitcoin (BTC), SEPA payment. And more

Being a buyer when being a seller, why not?

papmall® E-commerce platform is the place for everyone, you also become a buyer when being a seller and become a seller whenever you want. The order will be sent to your account when you are a seller, and your papmall® account can hire any freelancers and buy digital products from other sellers that you want to.

When I become a buyer for a company, do I get a commission for each order?

In some cases, the personal buyers become buyers for a company, so buyers want to get the commission. Depending on the Seller, if they have a commission program then you can introduce their products to other Buyers using your referral code. Until then, please look forward to this feature by following our official announcements from papmall® website, Facebook, Instagram, LinkedIn, and Twitter.

What is the difference between becoming a retail buyer and a wholesale buyer?

In general, buyers at papmall® are equal whether you are becoming a retail buyer or a wholesaler. In each PAP, there is an outsourced price for each service order. If you want to work with the seller for a long time, you can add the freelancer to your favorites to continue collaborating on the next project.

How to become a buyer for target?

First, you need to determine what the service to hire is. For example, if you require a 2D graphic designer, you need to check the seller's information to make sure you're achieving your goals correctly.

How to get a job as a buyer in papmall®?

If you already have a buyer account and want to have PAPs like other sellers to receive orders from other buyers, you need to register for a seller account with 4 steps as follows:Step 1: Link to our papmall®’s websiteStep 2: Login if you already have the papmall® accounts, or sign up if you are a fresherStep 3: Fill out the information, including your personal and professional information.Step 4: Add your PAPs and start selling.

How to become a personal buyer in papmall®?

When you have the question “how to become a personal buyer”, you just need to sign up for a papmall® account and choose the right payment method to start working with freelancers. A seller will fulfill the requirements of the personal buyer and the payments are transparently managed by papmall®.

How to become an international buyer?

Papmall® is an e-commerce platform with an international payment gateway, any buyer in the world can use papmall® to order services for their project. It should be noted that each buyer should have a bank account registered for international payments such as Visa, Mastercard… or you can pay via PayPal e-wallet account.

What degree do you need to become a buyer?

To be a buyer, you don't need any qualifications. Otherwise, the papmall® system will ask you to provide basic personal information and a form of payment for you to use papmall® services.

Do I need to take any safety precautions with vendors after placing my order?

Most issues are covered by our Terms of Service, including confidentiality, and papmall® withholds payments until your transaction is finished. We recommend that you not post your personal contact information or communicate through external platforms.

What should I do if a seller has problems with me at mid-order?

You have a number of alternatives if you are dissatisfied with an ongoing order. Always start by attempting to talk things out with the seller. We realize that a little additional communication may frequently go a long way. Our customer support team is open 24/7 if you ever feel like you might use some assistance. To get assistance, just get in touch with them and provide them with the specifics of your order.

Can I order extra service after placing the order?

Additional services are offered on top of the Seller’s PAP for an additional price defined by the Seller. Buyers need to read clearly all the extra service charges and contact the seller who provided the extra services for more information.

How to become a buyer with no experience?

30 August 2022 By papmall®

If you've never had working experience as an online freelancer, get started with papmall®. With a simple interface, inexperienced buyers can immediately order the right service after registering an account and choosing a payment method suitable for the seller. For any service questions, you can contact the papmall® Team for further information and solutions.

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