I am a Network security and IT support engineer, I am highly skilled in troubleshooting, support installation, and configuration. My solid background in communication and negotiation skills, making friendly relationships, active listening skills, and the flexibility to deal with others has allowed me to deal in teamwork with exceptional performance. Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue. Hands-on experience with Windows/Linux/Mac OS environments. Familiarity with remote desktop applications and help desk software such as Teamviewer, Anydesk, and Zoom. Ability to provide step-by-step technical help, both written and verbal. Excellent problem-solving and communication skills. I have wide experience with Palo Alto, Sophos, Fortigate, Forcepoint, F5 LTM, ASM, Pfsense, Thales HSM, and PKI solutions implementation. Deploying SSL-VPN & IPsec tunnel. Kaspersky endpoint and security center deploying. Deep Security for trend micro as endpoint protection. Planning, implementing, managing, monitoring, and upgrading security measures for the protection of the organization's data, systems, and networks, troubleshooting security and network problems, daily administrative tasks, reporting and communication with the relevant departments in the organization, ensuring that the organization's data and infrastructure are protected by enabling the appropriate security controls, participating in the change management process.