Customer Service Agent with extensive experience backed by excellent academic achievement creating the foundation of my abilities, I am confident that I will provide a strong and positive contribution to your team. In my previous job as a Player Support Advocate at Pole To Win (United Kingdom), My main mission was to make the customer journey as seamless as possible. My duties included handling customer concerns efficiently and providing technical troubleshooting through email tickets, live chat, and call back. My impeccable customer service and innovative ideas have allowed me to identify key areas for improvement which have led to a steady increase in overall performance. Besides, the 2+ years of experience as a customer support representative have helped me develop strong conflict-resolution and problem-solving skills. Thank you for your time in considering my profile.