How do I keep my papmall® account secure?

papmall® recommend our users limit sharing account information with strangers, only with your team members or people you trust to keep your account secure. For optimal protection, you can go to “Setting”, turn on “Two factor authentication” to verify via phone number or email whenever using a new device to log in.

How do I avoid scams?

Always check the seller before dealing: Look at the seller feedback and ratings from previous customers before doing business with him or her to get a sense of the quality of his or her service. Never deal outside papmall® : One of the main reasons buyers get scammed on papmall® is because they deal with sellers outside the platform to avoid papmall®’s commission. It is against papmall®'s Terms & Conditions and we clearly mentioned that any payments outside of our platform are not guaranteed. Review your order within 3 days of delivery: Within three days, papmall® will automatically release the buyer's payment to the seller. After that, if you don't mark your order as “Completed”, sellers might try to scam you by sending unsolicited services. Do not mark orders as “Completed”: Never mark an order as 'Completed' unless the service has been delivered and completed.

How do I spot a scam?

Be cautious with something that is too good to be true, for example, a promise to double your social media following in only a short period of time with a low fee. Wiring money upfront: papmall® recommends you to report anyone who requests sending payments outside the platform. To avoid the commission fee, some freelancers would advise you to conduct business with them other than papmall®. Keep in mind that payments made outside of the site are not secure. Generic PAP: Professional freelancers will take care of their images to stand out from others on papmall®. It's easy to infer that someone is untrustworthy if they try to advertise themselves without bothering to show reviews of their services. Negative reviews: The biggest sign to watch out for is negative seller feedback. You can give a freelancer the benefit of the doubt if there is only one bad review among several positive ones. However, if you can't find a single good review, this person is probably not worth your time. Sketchy results: Unfortunately, it can be challenging to spot these right away. Such scams typically take the shape of PAP to increase search engine rankings, traffic, social media followers, or backlinks to websites. Asking yourself if you would be better off doing it yourself is a useful approach to prevent these frauds because it might be difficult to recognize them. Spending a little more effort and money on a campaign that genuinely produces results can be worthwhile.

How do I reset my papmall® password if I forgot it?

Choose Login, then click on the Forgot Password button. Enter your email address or phone number associated with your account to receive an OTP code and you can create a new password.

How do I change my papmall® email?

Unfortunately, you can not change the email address, but the phone number you used to set up your account. So make sure to memorize your email address and submit it correctly.

How do I verify my email address?

After submitting your email address, an OTP code will be sent to that email to verify the ownership.

Why don’t I receive an email verification code?

These are two main reasons and ways to fix them: Your ISP or corporate domain may be configured to deliver commercial mail to your Spam or Junk folder by default, you can find the verification code in these places. Typos in the spelling of the email address. You can correct it and request papmall® to send another verification email to the corrected address. papmall® allows users to use the phone number to verify instead of your email address. Refresh your web browser. Sometimes you may need to refresh your email to see the new inbox.

Why don’t I receive an account registration email?

The same things happen with the email verification code, you can try the below options: Refresh your web browser - Occasionally you may need to manually refresh your browser to check for new emails in your inbox. Check your Spam or Junk folder - Your ISP or corporate domain may be configured to deliver commercial mail to your Spam or Junk folder by default. Check for typos - Check the spelling of the email address and request another verification email to be sent to the corrected address if there was a typo.

How do I add another email address/ phone number on papmall®?

To avoid confusion, papmall® recommends that users use only one email address or phone number for an account. You can change your phone number but not your email address.

How do I change my papmall® phone number?

Open papmall®, go to My Account, and click Profile (on your left). Click “Change”, and papmall® will ask you to confirm your password. Then you can add your new phone number and will need to confirm it with a verification code sent through that number.

Why don’t I receive an OTP verification code?

The phone number or email address may be incorrect: Make sure you enter the correct phone number or email address. The messages or emails may have been blocked since you may have reported this type of notification as junk information. SMS: Contact your carrier to enable such a type of information. Email: Look for the verification email in your spam folder. You may have a poor Internet connection: The delivery of the OTP code may be delayed due to a poor Wifi signal or network outage. Please wait for a while, or request papmall® to send you another code.

How do I update my gender and date of birth on papmall®?

Open papmall®, go to My Account, and click the Profile button on your left. Select your gender, enter your Date of birth, click “Save” and you’re done.

Why don’t I receive OTP for account registration and email confirmation?

If you don’t receive the OTP code, it might be due to the following reasons: The phone number or email address may be incorrect: Make sure you enter the correct phone number or email address. The messages or emails may have been blocked since you may have reported this type of notification as junk information. SMS: Contact your carrier to enable such a type of information. Email: Look for the verification email in your spam folder. You may have a poor Internet connection: The delivery of the OTP code may be delayed due to a poor Wifi signal or network outage. Please wait for a while, or request papmall® to send you another code.For the delay of email confirmation, there are two scenarios: Your ISP or corporate domain may be configured to deliver commercial mail to your Spam or Junk mailbox. You can find the verification code in these places. Typos in the spelling of the email address: You can correct it and request papmall® to send another verification email to the corrected address.

Why can't I log in to my papmall® account?

papmall® might have technical problems or your account has been locked. Please contact us at support@papmall.com to know which issue applies to you and how to fix it.

Can I log in to the same papmall® account on multiple devices?

Yes, a single papmall® account can be logged into multiple devices at once.

How do I get notified about an unrecognized login attempt?

Your security is an utmost priority of papmall® as we believe in a safe and reliable marketplace; therefore, an alert will be automatically sent to your registered email address if any suspicious login attempt is made on the papmall® platform.

What is two-factor authentication?

2FA (Two-Factor Authentication) is a type of MFA, also known as multi-factor authentication, which means cross-verifying users with two different forms of identification.It improves data security, fraud prevention, and the ability to protect our seller's reputation.papmall® applies 2FA technology for authentication. Therefore, whether you use a Facebook account or email address to login, you must enter your phone number to receive an OTP code to register a new account.

Why can’t I log in to my papmall® Seller Account?

There is a high chance that your account is under review. It usually takes papmall® 2-3 working hours to check your account and information. Once your account is approved, you will receive a notification via your email. After that, you can log in to your Seller Account.

Why is my account being limited?

You have violated the terms & conditions of papmall®. If this happens to you, feel free to contact us at support@papmall.com for any further details.

Why is my account being banned from papmall®?

You have violated the terms & conditions of papmall®. If this happens to you, feel free to contact us at support@papmall.com for any further details.

How can I create a papmall® account without my phone number?

You can login to papmall® with your Facebook account or email address. However, a phone number is a prerequisite to setting up a new account.

How can I create a papmall® account without my email address?

If you don’t have an email address, you can sign up with either your phone number or Facebook account (however, you have to input your phone number as papmall® uses 2FA).

Why do I need to verify my email address?

Your safety is our priority. Verifying your email address confirms your ownership of an email and allows us to support you better. It also improves data security, fraud prevention, and the ability to protect our seller's reputation.

How do I create a papmall® account using my Google account?

Click “Sign up”, and choose the “Login with Google” option. You will have to log in to your Google account, then enter your phone number as papmall® uses 2FA.

How do I create a papmall® account using my Facebook account?

Click “Sign up”, and choose the “Login with Facebook” option. You will have to log in to your Facebook account, then enter your phone number as papmall® uses 2FA.

How do I link/unlink my social media accounts to my papmall® Seller Account?

You can link your social media by going to “Seller Center'' and adding one or many accounts in the “Linked Account” section. Unfortunately, you can not undo this action.

How do I delete my papmall® account?

If you have to delete your papmall® account, please send a request to support@papmall.com for account deletion procedures.

Why can’t I delete my papmall® account?

At the moment, you can not do it directly on the site. If you have to delete your account, please send a request to support@papmall.com for account deletion procedures.

Can I register again after deleting my papmall® account?

The answer is yes. After you delete your papmall® account, you will be able to use the same phone number/Facebook account/email address to re-register.

How do I delete my papmall® Seller Account?

At the moment, you can not do it directly on the site. If you have to delete your account, please send a request to support@papmall.com for account deletion procedures.

How do I create a Favorite list?

On our homepage or “Services” section, select a service you may like. Click the heart button placed on the right side of the seller. Go to “My favorite” and you will see the item on your list. You can also create your on the list first by clicking “Create a list” and name it. Now you can select a service you like, then click on the kebab menu to add it to your new list.

How do I change my papmall® Seller Account display name?

Open papmall®, go to My Account and click Profile (on your left). Change your “Full name” and don’t forget to click “Save”.

How do I change my PAP category?

To change your PAP category, go to “Seller Center” > “PAPs Lists”, then switch between “Services” and “Digital”.

How do I change my papmall® password?

Q: How do I change my papmall® password?

Open papmall®, go to My Account, and click Password (on your left). Then type your new password in the “Enter Your New Password” box. Don’t forget to click “Save”, and you are good to go.